Welcome to Whale Cove. We are committed to providing exceptional accommodation, tours, and travel experiences. Please review our refund policy carefully before making a booking.
Booking Cancellations
Guests may request cancellations depending on the booking type and cancellation period. Cancellation requests must be submitted through email or our contact form.
Refund Eligibility
- Full refunds may be available for cancellations made within the allowed cancellation period.
- Partial refunds may apply for late cancellations.
- No refunds may be provided for no-shows or unused services after check-in or activity commencement.
Tours & Activities
Some tours and activities may have separate cancellation conditions due to third-party operators or weather conditions. Please review activity details before booking.
Non-Refundable Services
Special promotions, discounted packages, and limited-time offers may be non-refundable unless otherwise stated.
Processing Time
Approved refunds are generally processed within 7–14 business days depending on the payment provider or banking institution.
Contact Us
For refund-related inquiries, please contact Whale Cove directly through our website contact form or customer support email.